1. What information do I need to provide while booking?

    You are required to provide the following information in full:
    • Name
    • Mobile Number
    • E-mail ID
    • Id Card
  2. Can I book the whole bus/coach with you?

    Yes! We generally offer buses or coaches for bookings. Please contact our Head Office.

  3. Do I need to register to book online (eticket)?

    Yes. Customers need to register.

  4. Amount debited but ticket is not confirmed (failed transaction), what should I do?

    Please send e-mail to bussupport@hermes-it.in mentioning e-ticket reference number or userid registered with Pappu Travels and date of transaction.
    Contact No :+91-44-30638027 (24x7)

  5. Is it mandatory to carry ID proof for e-ticket?

    Yes, It is a must to carry photo ID proof and produce it at the time of boarding.

  6. I have booked e-ticket in my name can someone else travel in the ticket?

    No, It is not allowed.

  7. What is the age criteria for child fare?

    Children up to age of 3 years (<= 3 years) are allowed to travel free. Children above 3 years (>3 years) Adult fare will be charged.